Warranty Terms
🛡️ Warranty Terms
A Full One Year Warranty
Every UZMA device is burned in before it ships and is covered for a full year — hardware and software alike.
1 year
Hardware warranty
1 year
Software warranty
6–24 hours
Burn-in test before shipping
Coverage
What is covered and what is not
We set it out plainly so there are no surprises later on.
✓ COVERED
- The main unit (mini PC) for 1 year from the date you receive it.
- The UZMA software for 1 year from the date you receive it.
- Purchases made directly from us, through an official reseller, or through an official UZMA marketplace store.
- Every device is burned in for 6–24 hours before shipping to make sure it works properly on arrival.
✕ NOT COVERED
- Damage caused by incorrect installation.
- Devices that have been dropped or knocked.
- Devices exposed to water or damp.
- Damage caused by natural disasters.
About shipping costs. The cost of sending a replacement device is not included in the warranty once more than 1 month has passed since you received the goods.
Making a claim
Three steps if something goes wrong
1
Contact us
Tell our team, or the reseller you bought from, what the problem is and when you received the device.
2
Send the device
The device is sent to us to be examined first — this applies to both hardware and software faults.
3
Repaired or replaced
Once the examination is complete, the device is repaired or replaced in line with the terms above.
Any questions about the warranty?
Our team is happy to walk you through what is covered and how a claim works.